To self-manage your subscription, follow these steps:-Visit our website at www.bugmd.com-Scroll to the bottom of the page and click on "Manage Subscription"-Log in using the email you used to place your order and your order number.  This information

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:77,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:90}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:77,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:90}&#xEE10;{&quot;1&quot;:138,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:159}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To self manage your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your order number.  This information can be found in your latest email titled \&quot;Your Subscription is about to Renew in 3 Days\&quot;\n\nIf you cannot find the referenced email, please check your junk or spam folders before contacting customer service.  If you need assistance, customer service is available Monday - Friday 8AM - 5PM PT.\n&quot;}">To self-manage your subscription, follow these steps:<br><br>-Visit our website at&#xA0;<span style="text-decoration:underline;"><a href="http://www.bugmd.com/" target="_blank">www.bugmd.com</a></span><br>-Scroll to the bottom of the page and click on&#xA0;&quot;Manage Subscription&quot;<br>-Log in using the email you used to place your order and your order number. &#xA0;This information can be found in your latest email titled <strong>&quot;Your Subscription is About to Renew in 3 Days&quot;</strong><br><br>If you cannot find the referenced email, please check your junk or spam folders before contacting customer service. &#xA0;If you need assistance, customer service is available Monday - Friday 8 AM - 5 PM PT.<br></span> <span data-sheets-hyperlinkruns="{&quot;1&quot;:83,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:96}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:83,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:96}&#xEE10;{&quot;1&quot;:144,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:165}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:14,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To self manage your BugMD subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your latest order number, which can be found in your email\n\nIf you cannot find the email, please check your junk or spam folders.\n&quot;}"><br></span></p>

How can I manage subscription?

Please note that we offer "best pricing" when customers place a recurring order versus a one-time order.  When you place your first order with us the best price offering is defaulted and reads "subscribe and save".  Your order confirmation email also

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:193,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:213}" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please note that we offer \&quot;best pricing\&quot; when customers place a recurring order versus a one-time order.  When you place your first order with us the best price offering is defaulted and reads \&quot;subscribe and save\&quot;.  Your order confirmation email also mentions that you will receive a recurring order.  We send an email with the subject line \&quot;Your Subscription is about to Renew in 3 Days\&quot; , which allows you time to manage your subscription before it ships.  Managing a subscription includes stopping, starting, pausing, or changing the shipping frequency.  You can also manage which products you will receive under your subscription.&quot;}">Please note that we offer &quot;best pricing&quot; when customers place a recurring order versus a one-time order. &#xA0;When you place your first order with us the best price offering is defaulted and reads&#xA0;<strong>&quot;subscribe and save&quot;.</strong> &#xA0;Your order confirmation email also mentions that you will receive a recurring order. &#xA0;We send an email with the subject line &quot;Your Subscription is about to Renew in 3 Days&quot; , which allows you time to manage your subscription before it ships. &#xA0;Managing a subscription includes stopping, starting, pausing, or changing the shipping frequency. &#xA0;You can also manage which products you will receive under your subscription.</span>&#xA0;</p>

How did I get signed up for a subscription?

We offer both one-time orders and recurring orders (subscriptions).  Our best pricing is found under our Subscription model as we offer discounts when a customer has recurring orders with BugMD.  Subscribing is optional, but there are many advantages

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:1358,&quot;2&quot;:&quot;http://www.bugmd.com/policies/refund-policy&quot;}&#xEE10;{&quot;1&quot;:1394}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:269,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:279}&#xEE10;{&quot;1&quot;:371,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:402}&#xEE10;{&quot;1&quot;:500,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:518}&#xEE10;{&quot;1&quot;:615,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:634}&#xEE10;{&quot;1&quot;:770,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:784}&#xEE10;{&quot;1&quot;:862,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:879}&#xEE10;{&quot;1&quot;:1358,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:1394}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We offer both one time orders and recurring orders (subscription).  Our best pricing is found under our Subscription model as we offer discounts when a customer has recurring orders with BugMD.  Subscribing is optional, but there are many advantages if you subscribe:\n\nDiscounts:  We provide discounts on subscription orders. Look for the \&quot;subscribe and save\&quot; button.  \n\nRegular Supply and Convenience: Set up automatic deliveries to receive products regularly without needing to reorder each time.\n\nExclusive Offers: Access to our promotional email that contains our  limited-time deals exclusive to subscribers.\n\nEasy Customization: Personalize orders based on your personal preferences, and easily adjust the frequency of your orders (every 30, 60, or 90 days etc.)\n\nFree Shipping: Save on delivery fees!  Enjoy free or discounted shipping on certain orders\n\nCancel Anytime:  You can cancel your subscription anytime without penalty.  However, if your order is in transit, we cannot stop the shipment.   All orders have a 30 day satisfaction guarantee. You have up to 30 days from your delivery date to request a return for a refund. If there is a delay in response from Customer Service it will not negatively impact your refund so long as you have requested to return your order within the 30 days.  \n\nBe sure to review our return policy on our website www.bugmd.com/policies/refund-policy as service fees may apply and customers are responsible for paying return postage.&quot;}">We offer both one-time orders and recurring orders <strong>(subscriptions)</strong>. &#xA0;Our best pricing is found under our Subscription model as we offer discounts when a customer has recurring orders with BugMD. &#xA0;Subscribing is optional, but there are many advantages if you subscribe:<br><br>Discounts:&#xA0; We provide discounts on subscription orders. Look for the &quot;subscribe and save&quot; button. &#xA0;<br><br>Regular Supply and Convenience:&#xA0;Set up automatic deliveries to receive products regularly without needing to reorder each time.<br><br>Exclusive Offers:&#xA0;Access to our promotional email that contains our limited-time deals exclusive to subscribers.<br><br>Easy Customization:&#xA0;Personalize orders based on your personal preferences, and easily adjust the frequency of your orders (every 30, 60, or 90 days etc.)<br><br>Free Shipping:&#xA0;Save on delivery fees! &#xA0;Enjoy free or discounted shipping on certain orders<br><br>Cancel Anytime: &#xA0;You can cancel your subscription anytime without penalty. &#xA0;However, if your order is in transit, we cannot stop the shipment. &#xA0; All orders have a 30-day satisfaction guarantee. You have up to 30 days from your delivery date to request a return for a refund. If there is a delay in response from Customer Service it will not negatively impact your refund so long as you have requested to return your order within the 30 days. &#xA0;<br><br>Be sure to review our return policy on our website&#xA0;<span style="text-decoration:underline;"><a href="http://www.bugmd.com/policies/refund-policy" target="_blank">www.bugmd.com/policies/refund-policy</a></span> as service fees may apply and customers are responsible for paying return postage.</span>&#xA0;</p>

Why do I need a subscription?

To cancel your subscription, follow these steps:-Visit our website at www.bugmd.com-Scroll to the bottom of the page and click on "Manage Subscription"-Log in using the email you used to place your order and your order number.  This information can b

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:72,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:85}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:72,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:85}&#xEE10;{&quot;1&quot;:133,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:154}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To cancel your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your order number.  This information can be found in your latest email titled \&quot;Your Subscription is about to Renew in 3 Days\&quot;\n\nIf you cannot find the referenced email, please check your junk or spam folders before contacting customer service.  If you need assistance, customer service is available Monday - Friday 8AM - 5PM PT.\n&quot;}">To cancel your subscription, follow these steps:<br><br>-Visit our website at&#xA0;<span style="text-decoration:underline;"><a href="http://www.bugmd.com/" target="_blank">www.bugmd.com</a></span><br>-Scroll to the bottom of the page and click on&#xA0;<strong>&quot;Manage Subscription&quot;</strong><br>-Log in using the email you used to place your order and your order number. &#xA0;This information can be found in your latest email titled &quot;Your Subscription is about to Renew in 3 Days&quot;<br><br>If you cannot find the referenced email, please check your junk or spam folders before contacting customer service. &#xA0;If you need assistance, customer service is available Monday - Friday 8AM - 5 PM PT.<br></span>&#xA0; <span data-sheets-hyperlinkruns="{&quot;1&quot;:72,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:85}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:72,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:85}&#xEE10;{&quot;1&quot;:133,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:154}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:14,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To cancel your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your latest order number, which can be found in your email\n\nIf you cannot find the email, please check your junk or spam folders.\n&quot;}"><br></span></p>

How do I cancel a subscription?

To pause your subscription, follow these steps:-Visit our website at www.bugmd.com-Scroll to the bottom of the page and click on "Manage Subscription"-Log in using the email you used to place your order and your order number.  This information can be

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:71,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:84}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:71,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:84}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To pause your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your order number.  This information can be found in your latest email titled \&quot;Your Subscription is about to Renew in 3 Days\&quot;\n\nIf you cannot find the referenced email, please check your junk or spam folders before contacting customer service.  If you need assistance, customer service is available Monday - Friday 8AM - 5PM PT.\n\n&quot;}">To pause your subscription, follow these steps:<br><br>-Visit our website at&#xA0;<span style="text-decoration:underline;"><a href="http://www.bugmd.com/" target="_blank">www.bugmd.com</a></span><br>-Scroll to the bottom of the page and click on <strong>&quot;Manage Subscription&quot;</strong><br>-Log in using the email you used to place your order and your order number. &#xA0;This information can be found in your latest email titled &quot;Your Subscription is about to Renew in 3 Days&quot;<br><br>If you cannot find the referenced email, please check your junk or spam folders before contacting customer service. &#xA0;If you need assistance, customer service is available Monday - Friday 8AM - 5PM PT.<br><br></span> <span data-sheets-hyperlinkruns="{&quot;1&quot;:71,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:84}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:71,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:84}&#xEE10;{&quot;1&quot;:132,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:153}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:14,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To pause your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your latest order number, which can be found in your email\n\nIf you cannot find the email, please check your junk or spam folders.\n&quot;}"><br></span></p>

How do I pause my subscription?

To change the product in your subscription, follow these steps:-Visit our website at www.bugmd.com-Scroll to the bottom of the page and click on "Manage Subscription"-Log in using the email you used to place your order and your order number.  This in

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:87,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:100}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:87,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:100}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To change the product in your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your order number.  This information can be found in your latest email titled \&quot;Your Subscription is about to Renew in 3 Days\&quot;\n\nIf you cannot find the referenced email, please check your junk or spam folders before contacting customer service.  If you need assistance, customer service is available Monday - Friday 8AM - 5PM PT.\n\n&quot;}">To change the product in your subscription, follow these steps:<br><br>-Visit our website at&#xA0;<span style="text-decoration:underline;"><a href="http://www.bugmd.com/" target="_blank">www.bugmd.com</a></span><br>-Scroll to the bottom of the page and click on &quot;Manage Subscription&quot;<br>-Log in using the email you used to place your order and your order number. &#xA0;This information can be found in your latest email titled &quot;Your Subscription is About to Renew in 3 Days&quot;<br><br>If you cannot find the referenced email, please check your junk or spam folders before contacting customer service. &#xA0;If you need assistance, customer service is available Monday - Friday 8 AM - 5 PM PT.<br><br></span> <span data-sheets-hyperlinkruns="{&quot;1&quot;:87,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:100}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:87,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:100}&#xEE10;{&quot;1&quot;:148,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:169}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:14,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To change the product in your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your latest order number, which can be found in your email\n\nIf you cannot find the email, please check your junk or spam folders.\n&quot;}"><br></span></p>

How do I change product in my subscription?

To change the frequency of your subscription, follow these steps:-Visit our website at www.bugmd.com-Scroll to the bottom of the page and click on "Manage Subscription"-Log in using the email you used to place your order and your order number.  This

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:89,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:102}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:89,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:102}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To change the frequency of your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your order number.  This information can be found in your latest email titled \&quot;Your Subscription is about to Renew in 3 Days\&quot;\n\nIf you cannot find the referenced email, please check your junk or spam folders before contacting customer service.  If you need assistance, customer service is available Monday - Friday 8AM - 5PM PT.\n\n&quot;}">To change the frequency of your subscription, follow these steps:<br><br>-Visit our website at&#xA0;<span style="text-decoration:underline;"><a href="http://www.bugmd.com/" target="_blank">www.bugmd.com</a></span><br>-Scroll to the bottom of the page and click on <strong>&quot;Manage Subscription&quot;</strong><br>-Log in using the email you used to place your order and your order number. &#xA0;This information can be found in your latest email titled &quot;Your Subscription is About to Renew in 3 Days&quot;<br><br>If you cannot find the referenced email, please check your junk or spam folders before contacting customer service. &#xA0;If you need assistance, customer service is available Monday - Friday 8 AM - 5 PM PT.<br><br></span> <span data-sheets-hyperlinkruns="{&quot;1&quot;:89,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:102}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:89,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:102}&#xEE10;{&quot;1&quot;:150,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:171}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:14,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To change the frequency of your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your latest order number, which can be found in your email\n\nIf you cannot find the email, please check your junk or spam folders.\n&quot;}"><br></span></p>

Can I change how often I receive my subscription?

If you're dissatisfied with your product, you can return the unused portion within 30 days from the delivery date for a refund. To obtain a refund or store credit, you must contact Customer Service and request an RMA number.  This RMA number must be

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If you&apos;re dissatisfied with your product, you can return the unused portion within 30 days from the date of delivery for a refund. \n\nTo obtain a refund or store credit, you must contact Customer Service and request an RMA number.  This RMA number must be written on the front of your returned package.  You will receive an email from Customer Service with return instructions.\n\n\nBe sure to review our return policy on our website www.bugmd.com/policies/refund-policy as service fees may apply and customers are responsible for paying return postage.\n\n&quot;}">If you&apos;re dissatisfied with your product, you can return the unused portion within 30 days from the delivery date for a refund.&#xA0;<br><br>To obtain a refund or store credit, you must contact Customer Service and request an RMA number. &#xA0;This RMA number must be written on the front of your returned package. &#xA0;You will receive an email from Customer Service with return instructions.<br><br><br>Be sure to review our return policy on our website www.bugmd.com/policies/refund-policy as service fees may apply and customers are responsible for paying return postage.<br><br></span>&#xA0;</p>

How do I return my subscription?

To change the address on your subscription, follow these steps:-Visit our website at www.bugmd.com -Scroll to the bottom of the page and click on "Manage Subscription" -Log in using the email you used to place your order and your order number.  This

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:87,&quot;2&quot;:&quot;https://bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:100}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:87,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:100}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To change the address on your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\r\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\r\n-Log in using the email you used to place your order and your order number.  This information can be found in your latest email titled \&quot;Your Subscription is about to Renew in 3 Days\&quot;\r\n\r\nIf you cannot find the referenced email, please check your junk or spam folders before contacting customer service.  If you need assistance, customer service is available Monday - Friday 8AM - 5PM PT.\n&quot;}">To change the address on your subscription, follow these steps:<br><br>-Visit our website at&#xA0;<span style="text-decoration:underline;"><a href="https://bugmd.com/" target="_blank">www.bugmd.com</a></span> <br>-Scroll to the bottom of the page and click on &quot;Manage Subscription&quot;&#xA0;<br>-Log in using the email you used to place your order and your order number. &#xA0;This information can be found in your latest email titled &quot;Your Subscription is about to Renew in 3 Days&quot;&#xA0;<br>&#xA0;<br>If you cannot find the referenced email, please check your junk or spam folders before contacting customer service. &#xA0;If you need assistance, customer service is available Monday - Friday 8AM - 5PM PT.<br></span> <span data-sheets-hyperlinkruns="{&quot;1&quot;:87,&quot;2&quot;:&quot;http://www.bugmd.com/&quot;}&#xEE10;{&quot;1&quot;:100}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:87,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:100}&#xEE10;{&quot;1&quot;:148,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:169}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:14,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To change the address on your subscription, follow these steps:\n\n-Visit our website at www.bugmd.com\n-Scroll to the bottom of the page and click on \&quot;Manage Subscription\&quot;\n-Log in using the email you used to place your order and your latest order number, which can be found in your email\n\nIf you cannot find the email, please check your junk or spam folders.\n&quot;}"><br></span></p>

How do I change my address on my subscription?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:194,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:214}" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please note that we offer \&quot;best pricing\&quot; when customers place a recurring order versus a one time order.  When you placed your first order with us the best price offering is defaulted and reads \&quot;subscribe and save\&quot;.  Your order confirmation email also mentions that you will receive a recurring order.  We send an email with the subject line \&quot;Your Subscription is about to Renew in 3 Days\&quot; , which allows you time to manage your subscription before it ships.  Managing a subscription includes stopping, starting, pausing or changing the shipping frequency.  You can also manage which products you will receive under your subscription.&quot;}">Please note that we offer &quot;best pricing&quot; when customers place a recurring order versus a one-time order. &#xA0;When you place your first order with us the best price offering is defaulted and reads&#xA0;<strong>&quot;subscribe and save&quot;.</strong> &#xA0;Your order confirmation email also mentions that you will receive a recurring order. &#xA0;We send an email with the subject line &quot;Your Subscription is about to Renew in 3 Days&quot; , which allows you time to manage your subscription before it ships. &#xA0;Managing a subscription includes stopping, starting, pausing, or changing the shipping frequency. &#xA0;You can also manage which products you will receive under your subscription.</span> </p>

Why are you shipping me another order?

We offer both one-time orders and recurring orders (subscriptions).  Our best pricing is found under our Subscription model as we offer discounts when a customer has recurring orders with BugMD.  Subscribing is optional, but there are many advantages

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:1358,&quot;2&quot;:&quot;http://www.bugmd.com/policies/refund-policy&quot;}&#xEE10;{&quot;1&quot;:1394}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:269,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:279}&#xEE10;{&quot;1&quot;:371,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:402}&#xEE10;{&quot;1&quot;:500,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:518}&#xEE10;{&quot;1&quot;:615,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:634}&#xEE10;{&quot;1&quot;:770,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:784}&#xEE10;{&quot;1&quot;:862,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:879}&#xEE10;{&quot;1&quot;:1358,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:1394}" data-sheets-userformat="{&quot;2&quot;:1061825,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We offer both one time orders and recurring orders (subscription).  Our best pricing is found under our Subscription model as we offer discounts when a customer has recurring orders with BugMD.  Subscribing is optional, but there are many advantages if you subscribe:\n\nDiscounts:  We provide discounts on subscription orders. Look for the \&quot;subscribe and save\&quot; button.  \n\nRegular Supply and Convenience: Set up automatic deliveries to receive products regularly without needing to reorder each time.\n\nExclusive Offers: Access to our promotional email that contains our  limited-time deals exclusive to subscribers.\n\nEasy Customization: Personalize orders based on your personal preferences, and easily adjust the frequency of your orders (every 30, 60, or 90 days etc.)\n\nFree Shipping: Save on delivery fees!  Enjoy free or discounted shipping on certain orders\n\nCancel Anytime:  You can cancel your subscription anytime without penalty.  However, if your order is in transit, we cannot stop the shipment.   All orders have a 30 day satisfaction guarantee. You have up to 30 days from your delivery date to request a return for a refund. If there is a delay in response from Customer Service it will not negatively impact your refund so long as you have requested to return your order within the 30 days.  \n\nBe sure to review our return policy on our website www.bugmd.com/policies/refund-policy as service fees may apply and customers are responsible for paying return postage.&quot;}">We offer both one-time orders and recurring orders&#xA0;<strong>(subscriptions)</strong>. &#xA0;Our best pricing is found under our Subscription model as we offer discounts when a customer has recurring orders with BugMD. &#xA0;Subscribing is optional, but there are many advantages if you subscribe:<br><br>Discounts:&#xA0; We provide discounts on subscription orders. Look for the &quot;subscribe and save&quot; button. &#xA0;<br><br>Regular Supply and Convenience:&#xA0;Set up automatic deliveries to receive products regularly without needing to reorder each time.<br><br>Exclusive Offers:&#xA0;Access to our promotional email that contains our limited-time deals exclusive to subscribers.<br><br>Easy Customization:&#xA0;Personalize orders based on your personal preferences, and easily adjust the frequency of your orders (every 30, 60, or 90 days etc.)<br><br>Free Shipping:&#xA0;Save on delivery fees! &#xA0;Enjoy free or discounted shipping on certain orders<br><br>Cancel Anytime: &#xA0;You can cancel your subscription anytime without penalty. &#xA0;However, if your order is in transit, we cannot stop the shipment. &#xA0; All orders have a 30-day satisfaction guarantee. You have up to 30 days from your delivery date to request a return for a refund. If there is a delay in response from Customer Service it will not negatively impact your refund so long as you have requested to return your order within the 30 days. &#xA0;<br><br>Be sure to review our return policy on our website&#xA0;<span style="text-decoration:underline;"><a href="http://www.bugmd.com/policies/refund-policy" target="_blank">www.bugmd.com/policies/refund-policy</a></span> as service fees may apply and customers are responsible for paying return postage.</span>&#xA0;</p>

Am I required to have a subscription?

Click on Contact Us above to open a support ticket

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BugMD

SUBSCRIPTION QUESTION

Can I cancel my order?

When will my order be delivered?

Can I change my order?

Can I update my shipping address?

Where is my order confirmation?

Where are you located?

Where are your items made?

How can I track my order?

What is the status of my order?

Why is my order being shipped to my old address?

How can I contact customer service?

How do I return my order?

ORDER QUESTIONS

Where can I place an order?

Do you offer a discount?

Can I buy BugMD at a store?

How do I place an order?

HELP PLACE AN ORDER

How do I get a refund?

How long does it take to process a refund?

How will I be refunded?

REFUND QUESTIONS

Bar Fly Product Features and Benefits

What is Bar Fly

How do I use Bar Fly?

How do I Replace Traps?

What insects can the Bar Fly capture?

Does it contain harmful chemicals?

Is it safe to use around kids and pets?

What should I do if I come in contact with the sticky trap?

How long will the sticky trap last?

Why isn’t my Bar Fly collecting any insects?

Can I use it outside?

Why won’t the suction cups stick on my window?

How do I clean the Bar Fly tray?

Where can I buy more traps?

Bar Fly FAQs

Bed Bug Blocker Features & Benefits

How do I install the bed bug blockers?

Where can I place the bed bug blockers?

Is Bed Bug Blocker safe to use around children and pets?

Can I reuse the bed bug blockers?

How do I clean my Bed Bug blockers?

How do I install the Bed Bug sticky trap?

How many bed bug blockers do I get in each box?

How many Bed Bug Blockers do I need?

How often should I check my Bed Bug blockers?

Bed Bug Blocker FAQs

Product Features & Benefits

How do Bed Bug Traps Work?

How often should I replace the traps?

Bed Bug Traps FAQ

Buzz Shield Product Features & Benefits

What is Buzz Shield?

What is an insect repellent?

What are the ingredients of Buzz Shield?

How do I apply Buzz Shield?

Is lemongrass oil really effective in repelling mosquitoes and other insects?

Is Lemongrass Oil Safe for Humans or Pets?

How does Buzz Shield smell and feel when applied to the skin?

Is there an expiration date for mosquito repellent spray?

Is Buzz Shield DEET-Free?

What is DEET or other insect repellents? Are they bad for me and my family?

Why should I use an insect repellent?

When should I apply Buzz Shield, and often should I reapply?

Should I wear repellent even indoors?

How much Buzz Shield should I use?

Buzz Shield FAQs

Clothes Moth Boss Features & Benefits

What is the Clothes Moth Boss?

How does Clothes Moth Boss work?

Where should I place my traps?

Is it safe for children and pets?

I accidentally touched the glue! How do I get it off?

How long are the traps good for?

Can I use this in my closet or other parts of the house?

I’ve set up the trap but the moths are just flying in and out without getting trapped?

My traps are not attracting any moths, what should I do?

How many traps does each box contain?

How Do Clothes Moth Traps Work?

Clothes Moth Boss FAQs

Cockroach Catcher Product Features & Benefits

What is the BugMD Cockroach Catcher?

How to set up the Trap?

How does Cockroach Catcher work?

How do I use the Cockroach Catcher?

My traps are not attracting any cockroaches, what should I do?

How often should I change the traps?

What are the ingredients of the bait tablet?

My dog ate the bait, should I be worried? Is it poisonous?

Can larger cockroaches get inside the trap?

What is the shelf life of the trap and the bait?

Cockroach Catcher FAQ

Essential Pest Concentrate Features & Benefits

What are the Ingredients?

How does the product work?

Does it kill bugs hiding inside the wall, cracks and crevices?

How do I mix the concentrate?

Can I use it in my garden?

How long will it take them to use it up?

How long is the shelf life?

Which bugs does this work on?

Essential Pest Concentrate FAQs

Flea + Tick Concentrate Features & Benefits

How do I use Flea + Tick Concentrate?

What are fleas and ticks and how harmful are they?

How can I prevent fleas and ticks on my pets?

What is the Flea + Tick Concentrate by BugMD?

How is BugMD Flea + Tick different from other products?

What are the ingredients of the Flea + Tick Concentrate?

What types of animals can use the Flea + Tick Concentrate?

How do I use the Flea + Tick Concentrate on my pets?

How do I use the Flea + Tick spray solution on my pet’s carriers, bedding, kennels, and toys?