Please note that once an order has been accepted, we are unable to cancel or make changes to the product portion. Why? At that point, your items are already being prepared for shipment or have left our facility—and unfortunately, these steps cannot b

<p id="isPasted"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><h3 data-start="972" data-end="1023" id="isPasted"><span style="font-size: 18px;">&#x1F4E6; Important Note About Product Cancellations</span></h3><p data-start="132" data-end="246" id="isPasted">Please note that once an order has been accepted, we are unable to cancel or make changes to the product portion.</p><p data-start="248" data-end="399"><strong data-start="248" data-end="256">Why?</strong> At that point, your items are already being prepared for shipment or have left our facility&#x2014;and unfortunately, these steps cannot be reversed.</p><p data-start="1024" data-end="1206"><br><br></p>

Can I cancel my order?

Orders are typically delivered within 1 to 2 weeks, depending on factors like your location, weather conditions, and carrier delays.  To track your order, check your email for a message titled "Your Order is In Transit" and click the tracking link pr

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13185,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Orders are typically delivered within 1 to 2 weeks, depending on factors like your location, weather conditions, and carrier delays.  To track your order, check your email for a message titled \&quot;Your Order is In Transit\&quot; and click the tracking link provided.  If you cannot locate your email, be sure to look in your junk and/or spam folders.&quot;}">Orders are typically delivered within 1 to 2 weeks, depending on factors like your location, weather conditions, and carrier delays. &#xA0;To track your order, check your email for a message titled <strong>&quot;Your Order is In Transit&quot;</strong> and click the tracking link provided. &#xA0;If you cannot locate your email, be sure to look in your junk and/or spam folders.</span>&#xA0;</p>

When will my order be delivered?

We prioritize fast shipping and ship all orders within 1 business day. If your order hasn't been locked by our warehouse for shipping, we'll do our best to modify your order upon request. If your order is locked, we cannot change your order and it wi

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13185,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We prioritize fast shipping and ship all orders within 1 business day. If your order hasn&apos;t been locked by our warehouse for shipping, we&apos;ll do our best to modify your order upon request. If your order is locked, we cannot change your order and it will be shipped as planned. &quot;}">We prioritize fast shipping and ship all orders within 1 business day. If your order hasn&apos;t been locked by our warehouse for shipping, we&apos;ll do our best to modify your order upon request. If your order is locked, we cannot change your order and it will be shipped as planned.&#xA0;</span>&#xA0;</p>

Can I change my order?

We can update the shipping address for orders that have not shipped. If you have received an email or text from us that your order is in transit, we cannot change your address.  Please look at the tracking information and contact the courier directly

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13185,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We can update the shipping address for orders that have not shipped. If you have received an email or text from us that your order is in transit, we cannot change your address.  Please look at the tracking information and contact the courier directly to have the package forwarded to your new address.\n\nIf your order has not yet shipped, you can contact customer service and request a shipping address update.&quot;}">We can update the shipping address for orders that have not shipped. If you have received an email or text from us that your order is in transit, we cannot change your address. &#xA0;Please look at the tracking information and contact the courier directly to have the package forwarded to your new address.<br><br>If your order has not yet shipped, you can contact customer service and request a shipping address update.</span>&#xA0;</p>

Can I update my shipping address?

You can find your order confirmation in the email account you used when placing the order. Be sure to check your junk or spam folders.  Order confirmations are emailed as soon as the order is created in our system.If you received an email with the su

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13185,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find your order confirmation in the email account you used when placing the order. Be sure to check your junk or spam folders.  \n\nOrder confirmations are emailed as soon as the order is created in our system.\n\nIf you received an email with a subject line \&quot;complete your purchase\&quot; you must click on the purchase now button in the email before your order will be created.&quot;}">You can find your order confirmation in the email account you used when placing the order. Be sure to check your junk or spam folders. &#xA0;<br><br>Order confirmations are emailed as soon as the order is created in our system.<br><br>If you received an email with the subject line <strong>&quot;complete your purchase&quot;</strong> you must click on the purchase now button in the email before your order will be created.</span>&#xA0;</p>

Where is my order confirmation?

Our main office is located in Santa Ana, California and we have several warehouse locations across the United States.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Our main office is located in Santa Ana, California and we have several warehouse locations across the United States.&quot;}">Our main office is located in Santa Ana, California and we have several warehouse locations across the United States.</span>&#xA0;</p>

Where are you located?

We are an American company. Our BugMD products are designed in California and many of our top-performing products are manufactured in the USA!

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are an American company. Our BugMD products are designed in California and many of our top performing products are manufactured in the USA!&quot;}">We are an American company. Our BugMD products are designed in California and many of our top-performing products are manufactured in the USA!</span>&#xA0;</p>

Where are your items made?

Check the email account you used to place your order for an email with the subject line "Your Order is In Transit." Your email will contain a tracking number and link for you to track your order.  You can also sign up for delivery alerts by clicking

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Check the email account you used to place your order for an email with the subject line \&quot;Your Order is In Transit.\&quot; Your email will contain a tracking number and link for you to track your order.  You can also sign up for delivery alerts by clicking on the tracking link and following the steps provided by the carrier.&quot;}">Check the email account you used to place your order for an email with the subject line &quot;Your Order is In Transit.&quot; Your email will contain a tracking number and link for you to track your order. &#xA0;You can also sign up for delivery alerts by clicking on the tracking link and following the steps provided by the carrier.</span>&#xA0;</p>

How can I track my order?

What is the status of my order?

If your order is being shipped to your old address, it's likely because you paid with PayPal. PayPal uses the default shipping address associated with your account. If you didn't update your shipping address in PayPal, your order will be shipped to t

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your order is being shipped to your old address, it&apos;s likely because you paid with PayPal. PayPal uses the default shipping address associated with your account. If you didn&apos;t update your shipping address in PayPal, your order will be shipped to the address listed in your PayPal account.&quot;}">If your order is being shipped to your old address, it&apos;s likely because you paid with PayPal. PayPal uses the default shipping address associated with your account. If you didn&apos;t update your shipping address in PayPal, your order will be shipped to the address listed in your PayPal account.</span>&#xA0;</p>

Why is my order being shipped to my old address?

Our customer service team is available Monday through Friday from 8 AM until 5 PM PT via phone, email, and chat.1.  Phone Number: +1 562 553 33762.  Chat:  Visit our website and click on the "chat with us" icon at the bottom right corner. 3.  Email:

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Our customer service team is available Monday through Friday from 8AM until 5PM PT via phone, email and chat.\n\n1.  Phone Number: +1 562 553 3376\n2.  Chat:  Visit our website and click on the \&quot;chat with us\&quot; icon at the bottom right corner. \n3.  Email:  support@bugmd.com&quot;}">Our customer service team is available Monday through Friday from 8 AM until 5 PM PT via phone, email, and chat.<br><br>1. &#xA0;Phone Number: +1 562 553 3376<br>2. &#xA0;Chat: &#xA0;Visit our website and click on the &quot;chat with us&quot; icon at the bottom right corner.&#xA0;<br>3. &#xA0;Email: &#xA0;support@bugmd.com</span>&#xA0;</p>

How can I contact customer service?

We offer a 30-day Satisfaction Guarantee. Click here to review our return policy on our website. If you're dissatisfied with your product, you can return the unused portion within 30 days from the date of delivery for a refund. A $9.95 processing fee

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We offer a 30-day Satisfaction Guarantee. Click here to review our return policy on our website. If you&apos;re dissatisfied with your product, you can return the unused portion within 30 days from the date of delivery for a refund. A $9.95 processing fee may be deducted from your order, and the customer is responsible for return shipping fees. Refunds will be issued to the original method of payment used when placing the order. To obtain a refund or store credit, please return any unused portion of your order with an RMA number from Customer Service. Your return must be received within 45 days of the delivery date. When you contact Customer Service for an RMA number, you&apos;ll receive an email with return instructions. Please follow the steps outlined in the email to ensure a timely refund.&quot;}">We offer a 30-day Satisfaction Guarantee. Click here to review our return policy on our website. If you&apos;re dissatisfied with your product, you can return the unused portion within 30 days from the date of delivery for a refund. A $9.95 processing fee may be deducted from your order, and the customer is responsible for return shipping fees. Refunds will be issued to the original method of payment used when placing the order. To obtain a refund or store credit, please return any unused portion of your order with an RMA number from Customer Service. Your return must be received within 45 days of the delivery date. When you contact Customer Service for an RMA number, you&apos;ll receive an email with return instructions. Please follow the steps outlined in the email to ensure a timely refund.</span>&#xA0;</p>

How do I return my order?

Click on Contact Us above to open a support ticket

SHOP

ABOUT US

HOME

BugMD

ORDER QUESTIONS

How can I manage subscription?

How did I get signed up for a subscription?

Why do I need a subscription?

How do I cancel a subscription?

How do I pause my subscription?

How do I change product in my subscription?

Can I change how often I receive my subscription?

How do I return my subscription?

How do I change my address on my subscription?

Why are you shipping me another order?

Am I required to have a subscription?

SUBSCRIPTION QUESTION

Where can I place an order?

Do you offer a discount?

Can I buy BugMD at a store?

How do I place an order?

HELP PLACE AN ORDER

How do I get a refund?

How long does it take to process a refund?

How will I be refunded?

REFUND QUESTIONS

Bar Fly Product Features and Benefits

What is Bar Fly

How do I use Bar Fly?

How do I Replace Traps?

What insects can the Bar Fly capture?

Does it contain harmful chemicals?

Is it safe to use around kids and pets?

What should I do if I come in contact with the sticky trap?

How long will the sticky trap last?

Why isn’t my Bar Fly collecting any insects?

Can I use it outside?

Why won’t the suction cups stick on my window?

How do I clean the Bar Fly tray?

Where can I buy more traps?

Bar Fly FAQs

Bed Bug Blocker Features & Benefits

How do I install the bed bug blockers?

Where can I place the bed bug blockers?

Is Bed Bug Blocker safe to use around children and pets?

Can I reuse the bed bug blockers?

How do I clean my Bed Bug blockers?

How do I install the Bed Bug sticky trap?

How many bed bug blockers do I get in each box?

How many Bed Bug Blockers do I need?

How often should I check my Bed Bug blockers?

Bed Bug Blocker FAQs

Product Features & Benefits

How do Bed Bug Traps Work?

How often should I replace the traps?

Bed Bug Traps FAQ

Buzz Shield Product Features & Benefits

What is Buzz Shield?

What is an insect repellent?

What are the ingredients of Buzz Shield?

How do I apply Buzz Shield?

Is lemongrass oil really effective in repelling mosquitoes and other insects?

Is Lemongrass Oil Safe for Humans or Pets?

How does Buzz Shield smell and feel when applied to the skin?

Is there an expiration date for mosquito repellent spray?

Is Buzz Shield DEET-Free?

What is DEET or other insect repellents? Are they bad for me and my family?

Why should I use an insect repellent?

When should I apply Buzz Shield, and often should I reapply?

Should I wear repellent even indoors?

How much Buzz Shield should I use?

Buzz Shield FAQs

Clothes Moth Boss Features & Benefits

What is the Clothes Moth Boss?

How does Clothes Moth Boss work?

Where should I place my traps?

Is it safe for children and pets?

I accidentally touched the glue! How do I get it off?

How long are the traps good for?

Can I use this in my closet or other parts of the house?

I’ve set up the trap but the moths are just flying in and out without getting trapped?

My traps are not attracting any moths, what should I do?

How many traps does each box contain?

How Do Clothes Moth Traps Work?

Clothes Moth Boss FAQs

Cockroach Catcher Product Features & Benefits

What is the BugMD Cockroach Catcher?

How to set up the Trap?

How does Cockroach Catcher work?

How do I use the Cockroach Catcher?

My traps are not attracting any cockroaches, what should I do?

How often should I change the traps?

What are the ingredients of the bait tablet?

My dog ate the bait, should I be worried? Is it poisonous?

Can larger cockroaches get inside the trap?

What is the shelf life of the trap and the bait?

Cockroach Catcher FAQ

Essential Pest Concentrate Features & Benefits

What are the Ingredients?

How does the product work?

Does it kill bugs hiding inside the wall, cracks and crevices?

How do I mix the concentrate?

Can I use it in my garden?

How long will it take them to use it up?

How long is the shelf life?

Which bugs does this work on?

Essential Pest Concentrate FAQs

Flea + Tick Concentrate Features & Benefits

How do I use Flea + Tick Concentrate?

What are fleas and ticks and how harmful are they?

How can I prevent fleas and ticks on my pets?

What is the Flea + Tick Concentrate by BugMD?

How is BugMD Flea + Tick different from other products?

What are the ingredients of the Flea + Tick Concentrate?

What types of animals can use the Flea + Tick Concentrate?

How do I use the Flea + Tick Concentrate on my pets?

How do I use the Flea + Tick spray solution on my pet’s carriers, bedding, kennels, and toys?