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We process refunds on a first-in / first-out basis and processing time typically takes up to 5 business days (M-F).  You will receive a refund confirmation email from us when the refund has been processed.

How long does it take to process a refund?

REFUND QUESTIONS

Can I cancel my order?

When will my order be delivered?

Can I change my order?

Can I update my shipping address?

Where is my order confirmation?

Where are you located?

Where are your items made?

How can I track my order?

What is the status of my order?

Why is my order being shipped to my old address?

How can I contact customer service?

How do I return my order?

ORDER QUESTIONS

How can I manage subscription?

How did I get signed up for a subscription?

Why do I need a subscription?

How do I cancel a subscription?

How do I pause my subscription?

How do I change product in my subscription?

Can I change how often I receive my subscription?

How do I return my subscription?

How do I change my address on my subscription?

Why are you shipping me another order?

Am I required to have a subscription?

SUBSCRIPTION QUESTION

Where can I place an order?

Do you offer a discount?

Can I buy BugMD at a store?

How do I place an order?

HELP PLACE AN ORDER

How do I get a refund?

How will I be refunded?

Bar Fly Product Features and Benefits

What is Bar Fly

How do I use Bar Fly?

How do I Replace Traps?

What insects can the Bar Fly capture?

Does it contain harmful chemicals?

Is it safe to use around kids and pets?

What should I do if I come in contact with the sticky trap?

How long will the sticky trap last?

Why isn’t my Bar Fly collecting any insects?

Can I use it outside?

Why won’t the suction cups stick on my window?

How do I clean the Bar Fly tray?

Where can I buy more traps?

Bar Fly FAQs

Bed Bug Blocker Features & Benefits

How do I install the bed bug blockers?

Where can I place the bed bug blockers?

Is Bed Bug Blocker safe to use around children and pets?

Can I reuse the bed bug blockers?

How do I clean my Bed Bug blockers?

How do I install the Bed Bug sticky trap?

How many bed bug blockers do I get in each box?

How many Bed Bug Blockers do I need?

How often should I check my Bed Bug blockers?

Bed Bug Blocker FAQs

Product Features & Benefits

How do Bed Bug Traps Work?

How often should I replace the traps?

Bed Bug Traps FAQ

Buzz Shield Product Features & Benefits

What is Buzz Shield?

What is an insect repellent?

What are the ingredients of Buzz Shield?

How do I apply Buzz Shield?

Is lemongrass oil really effective in repelling mosquitoes and other insects?

Is Lemongrass Oil Safe for Humans or Pets?

How does Buzz Shield smell and feel when applied to the skin?

Is there an expiration date for mosquito repellent spray?

Is Buzz Shield DEET-Free?

What is DEET or other insect repellents? Are they bad for me and my family?

Why should I use an insect repellent?

When should I apply Buzz Shield, and often should I reapply?

Should I wear repellent even indoors?

How much Buzz Shield should I use?

Buzz Shield FAQs

Clothes Moth Boss Features & Benefits

What is the Clothes Moth Boss?

How does Clothes Moth Boss work?

Where should I place my traps?

Is it safe for children and pets?

I accidentally touched the glue! How do I get it off?

How long are the traps good for?

Can I use this in my closet or other parts of the house?

I’ve set up the trap but the moths are just flying in and out without getting trapped?

My traps are not attracting any moths, what should I do?

How many traps does each box contain?

How Do Clothes Moth Traps Work?

Clothes Moth Boss FAQs

Cockroach Catcher Product Features & Benefits

What is the BugMD Cockroach Catcher?

How to set up the Trap?

How does Cockroach Catcher work?

How do I use the Cockroach Catcher?

My traps are not attracting any cockroaches, what should I do?

How often should I change the traps?

What are the ingredients of the bait tablet?

My dog ate the bait, should I be worried? Is it poisonous?

Can larger cockroaches get inside the trap?

What is the shelf life of the trap and the bait?

Cockroach Catcher FAQ

Essential Pest Concentrate Features & Benefits

What are the Ingredients?

How does the product work?

Does it kill bugs hiding inside the wall, cracks and crevices?

How do I mix the concentrate?

Can I use it in my garden?

How long will it take them to use it up?

How long is the shelf life?

Which bugs does this work on?

Essential Pest Concentrate FAQs

Flea + Tick Concentrate Features & Benefits

How do I use Flea + Tick Concentrate?

What are fleas and ticks and how harmful are they?

How can I prevent fleas and ticks on my pets?

What is the Flea + Tick Concentrate by BugMD?

How is BugMD Flea + Tick different from other products?

What are the ingredients of the Flea + Tick Concentrate?

What types of animals can use the Flea + Tick Concentrate?

How do I use the Flea + Tick Concentrate on my pets?

How do I use the Flea + Tick spray solution on my pet’s carriers, bedding, kennels, and toys?

How do I use the Flea + Tick Concentrate on my pet’s play area?

Can you spray it on hard surfaces like hardwood floors?

Can I use this even if there are no existing fleas and ticks on my pets?

What if my pet accidentally licked the concentrate?

Is it safe to use around kids?

Can I use it for all of my pets?

How often should I use the Flea + Tick Concentrate on my pets?

What is its shelf life?

Is it safe to use around pregnant women?

Flea + Tick Concentrate FAQs

Mosquito Amigo Features & Benefits

How to Use Mosquito Amigo?

Is the product safe to use around my pets?

How much area does it cover?

How to protect bees and other pollinators?

Is this product safe for my skin?

How to Store the product?

How to Dispose of product?

Can I use Mosquito Amigo indoors?

What are the ingredients in Mosquito Amigo?

How effective is Mosquito Amigo?

How often do I need to spray Mosquito Amigo?

Is this product registered with the US EPA?

Does Mosquito Amigo contain chemicals?

Mosquito Amigo FAQs

No Fly Zone Features & Benefits

What is the No Fly Zone?

How do I use the No Fly Zone?

What type of insects can the No Fly Zone attract?

What type of socket can the No Fly Zone fit into?

Does the sticky trap contain chemicals that naturally attract insects?

How big is the coverage area of the No Fly Zone?

How often should I change the sticky pads?

Does the No Fly Zone require professional maintenance?

Can I use the No Fly Zone outside?

Can I plug it into an extension cord?

Can I keep it plugged in the whole night?

No Fly Zone FAQs

Pantry Pest Patrol Features & Benefits

What is Pantry Pest Patrol?

How does it work?

I’ve set up the trap but the moths are not getting trapped?

Pantry Pest Patrol FAQs

Pest Blaster Kit Features & Benefits

How to Use Pest Blaster?

Pest Blaster Kit FAQs

Pest Detect Features & Benefits

What is the Pest Detect?

How to use Pest Detect?

What’s inside the box of the Pest Detect Bug Zapper?

Can I use the pest killer and motion detection sensor at the same time?

What type of insects can the Pest Detect attract?

Can I use the Pest Detect Bug Zapper inside my home?

How long is the battery life of the Pest Detect Bug Zapper?

How long do I need to charge the unit?

What is the voltage of the electric grid?

How large is the coverage area of the Pest Detect?

How can I remove captured insects from the device?

How often should I clean the Pest Detect Bug Zapper?

Is Pest Detect effective during cold weather?

Does the Pest Detect Bug Zapper come with a catch tray?

Is the Pest Detect Bug Zapper waterproof?

What is the Pest Detect made of?

Pest Detect FAQs

Pest Killer Solar Lantern Features & Benefits

Pest Killer Solar Lantern Product Details

What is the Pest Killer Solar Lantern?

How to use my solar lantern?

How do I charge my Pest Killer Solar Lantern?

Pest Killer Solar Lantern FAQs

PRODUCT INFORMATION

How long does it take to process a refund?Updated 9 months ago