How do I return my orderUpdated 2 years ago

Satisfaction Guarantee, Return, and Refunds

BugMD wants you to be satisfied with your experience with us so we have made returning or exchanging products easy. If you are dissatisfied with our product, you may return or exchange the unused portion of the product up to thirty (30) days from the date of delivery for a refund, less return shipping costs and a $9.95 return processing fee.

To obtain a refund or store credit, you must return any unused portion of your order, your return must be approved, and the return must be received within forty-five (45) days of the date of delivery. Return shipping costs and processing fees will be deducted from the amount refunded. You will not be refunded the cost to ship the products to you.

The following terms apply for all returned items:

• To initiate a refund or exchange, contact us by chat on our website - or click on the Contact US at the top of our home page, email ([email protected]) or phone (949-502-0148).
• You will be given a Return Merchandise Authorization (RMA) number and details for shipping.
• We cannot process or refund packages marked "Return to Sender."
• Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
• Send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

We are not responsible for lost or stolen items. We recommend sending all returned items using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 5-10 business days to process your refund. Once a return is processed, it can take up to 30 business days for the return to be posted to your account, depending on your financial institution.